Distelfink

Return Policy

All returns must be presented within 15 days of purchase. After 15 days we can not issue a refund.

All items must be unused and in the same condition that you received it and be able to show proof of purchase in the form of a receipt or other documentation from Pennsylvania Dutch Gift Haus.

We will send you an email to notify you that we have received your returned item and also notify you of the approval or rejection of your refund. If for any reason we determine your return does not qualify for a refund, we will explain the reason for that determination and ship the item back to you at our expense.

If you are approved, then your refund will be processed, and a credit will automatically be applied the original method of payment, within seven (7) days or less.

If for any reason you do not receive your refund within seven (7) days, please check your bank account again. Then contact your credit card company, in some cases, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.

If you still have not received your refund, please contact us at Pennsylvania Dutch Gift Haus, 93 Roadside Drive, Shartlesville, PA 19554 (610) 488-6529

Only regular priced items may be refunded. Sale items cannot be refunded.

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@pennsylvaniadutchgifthaus.com and send your item to: 93 Roadside Drive, Shartlesville, PA, 19554, United States. You are responsible for return shipping cost. We will pay for shipping cost of the replacement item. Once the item is sent to the USPS and a tracking number is given you will have to contact them for any damages and to claim your insurance. Please call the Pa Dutch Gift Shop to get your tracking number.

For any errors, please contact us within 15 days and we will cover the shipping fees to replace your item.

Shipping

To return your product, you should mail your product to 93 Roadside Drive, Shartlesville, PA, 19554, United States.